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Customer Service Logistics Coordinator

Date: Jun 8, 2022

Location: West Allis (Color), WI, US, 53214

Company: Oterra

Do you want to help improve food and health around the world?

At Oterra, food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time and as a leading manufacturer of colors from natural sources, we are here to make a difference for healthy living and sustainable agriculture. We need the brightest and most passionate people on board to succeed. Want to join us?


The team for you to join

You will be joining the Customer Service team with colleagues from different nationalities and working in multiple different locations across the world.. We all chip in when and where it is needed, have a flat structure but high standards, enjoy a good laugh and a pragmatic and operational approach to supporting our agenda. We love to learn and genuinely find our purpose and passion in natural colors.

What would your role look like?

Responsible for interfacing with Customers, Sales, Operations and multiple internal departments and external business partners to handle a variety of pre-sale, order fulfillment and post-sales service functions, with a focus on order fulfillment.  Order Fulfillment includes order entry management and delivery management.  This role will collaborate with many cross-functional team members and must have the ability to communicate effectively and in a timely manner, with a customer-centric focus.


Principal Duties And Responsibilities

  1. Receives and processes both domestic and international orders into SAP.
  2. Determines product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly.
  3. Processes orders into deliveries based on lead-times of product and routing information, working with the warehousing team and ensuring carriers are booked in a timely manner to meet delivery timeframes of domestic and international customers.  
  4. Works with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues.
  5. Works with freight forwarders and warehouse to complete necessary export documents for international shipping.
  6. Fields and owns Customer related product issues/Customer Service Requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for.  Communicates actions to customer where appropriate.
  7. Develops and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change. 
  8. Updates customer specific data in SAP and other systems to ensure accuracy in customer information.
  9. Assists accounting in rectifying customer account problems as necessary.
  10. Fields other requests to appropriate teams or affiliate plants.


Who are we looking for?

Knowledge, Skills & Abilities

  1. Bachelor’s Degree or 1-2 years equivalent experience preferred.
  2. Ability to read, write and speak English fluently.  Additional language knowledge a benefit. 
  3. Working knowledge of logistics and manufacturing processes.
  4. Possesses a working knowledge in Microsoft Office programs and SAP.
  5. Ability to perform conversion calculations with units of measure, money, and other basic math functions as needed.
  6. Excellent interpersonal skills.
  7. Communicates effectively with the ability to ask the pertinent question(s) to determine customer needs. 
  8. Ability to work effectively within a team environment and collaborate on issues.
  9. Familiarity with delivery schedules, routing, incoterms and carriers preferred.
  10. Proven lean process improvement mindset.
  11. Ability to flex and adapt to change.
  12. Food industry knowledge a plus


Working Conditions

Working environment is generally favorable and in an office setting   Lighting, temperature and noise levels are adequate.  Generally sedentary work, but may require standing and walking for up to 10% of work time.  On-call work may be required.


Physical Demands

While performing the duties of this job, the employee is frequently required to talk, hear, use hands to finger, handle or touch objects, keyboard and occasionally lift up to 10 lbs.  Occasionally required to stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include vision, depth perception and the ability to adjust focus.

Read more about Oterra here:


About Oterra
Oterra, an EQT portfolio company, is the largest provider of naturally sourced colors worldwide. Since our first color launch in 1876, we’ve utilized the power of nature’s true colors and championed that natural is best.

We have an unrivalled expertise in colors for food, beverage, dietary supplements and pet food, and help manufacturers bring appealing products to consumers around the world. We empower our partners to meet the demand for safe, sustainable and natural food on our journey together towards natural. Every day over 400 million people eat or drink a product with our colors in it.

At Oterra we are on an exciting growth journey where no two days are alike. We are a dedicated team of professionals around the world united in our belief that nature got it right the first time and that no one knows natural colors like us.

Our headquarter is in Hoersholm, Denmark, and we have production sites in Europe, Latin America and the US and more than 600 team members in 30 countries worldwide, serving 120 markets globally.

Join us on our journey together towards natural.

Nearest Major Market: Milwaukee