Customer Service Specialist

Join Oterra in making natural food and beverages easy, for a sustainable and healthy world.
Headquartered in Denmark, with production sites in Europe, Latin America, and the US, we’re a passionate team of over 900 team members in 30 countries worldwide, serving 120 markets globally. As the leading worldwide provider of natural colors, we offer food and beverage manufacturers an alternative to artificial colors. Food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time.

Meet your new team!

We are looking for a talented Customer Service Specialist to join our growing team. Based in our Melbourne office in Australia, you’ll join the dedicated team of Customer Service APAC. We all chip in when and where it is needed, have a flat structure but high standards, enjoy a good laugh and a pragmatic and operational approach to supporting our agenda. We love to learn and genuinely find our purpose and passion in Oterra.

What will your day-to-day look like?

• Dealing with general customer queries through phone & email.
• Processing customer orders in SAP.
• Handling replenishment from supplying plant into ANZ & inbound into 3PL.
• Issuing delivery order (DO) to 3PL.
• Follow up with order queries and freight status/tracking with 3PL (Mainfreight).
• Collation and processing of documentation for customer needs.
• Provide a high level of personalized customer service to internal/external stakeholders.

Experience and skills required

• Knowledge and proficiency with SAP is essential  
• Passionate about customers and going above and beyond
• Attention to detail
• Strong written and verbal communication skills

Further information and application

We would love to know more about you and your motivation for this job! Please send us a short CV in English. If you have any questions regarding the position, please contact hiring manager Sujatha Ramasuppu at sujatha.ramasuppu@oterra.com.

Start: As soon as possible, with regards of the notice period.