Customer Service and Logistics Coordinator

Join Oterra in making natural food and beverages easy, for a sustainable and healthy world. 
Headquartered in Denmark, with production sites in Europe, Latin America, and the US, we’re a passionate team of over 1400 team members of 48 nationalities in 27 countries worldwide, serving 120 markets globally. As the leading worldwide provider of natural colors, we offer food and beverage manufacturers an alternative to artificial colors. Food and health are at the heart of everything we do and every day over 400 million people eat a product with our colors in it. We believe that nature got it right the first time. 

Meet your new team! 
You will be based in Avedøre close to Copenhagen, where you will join a skilled and dedicated Customer Service & Logistics team, with colleagues from different nationalities and in multiple locations across the world. The Customer Service & Logistics team is a high-performing team responsible for all aspects of order receipt to dispatch of goods. We work with global customers, distributors, 3PL warehouses, and affiliates and we coordinate shipments with forwarders and our warehouse functions. We all chip in when and where it is needed, have high standards, enjoy a good laugh, and have a pragmatic and operational approach to supporting our agenda. 

What would your role look like?
Responsible for interfacing with Customers, Sales, Operations, and multiple internal departments and external business partners to handle a variety of pre-sale, order fulfillment, and post-sales service functions, with a focus on order fulfillment.  Order Fulfillment includes order entry management and delivery management. This role will collaborate with many cross-functional team members and must have the ability to communicate effectively and in a timely manner, with a customer-centric focus.

Who are we looking for?
The nature of our business is fast-moving, so it is also important that you enjoy working in a dynamic and challenging environment. You have excellent coordination skills, are a team player, and provide excellent customer service. You have a structured approach to busy workdays and deadlines, are proactive, focused on solutions, and have a sense of urgency.

More specifically, you have:
•    Experience in order handling and international export 
•    Experience in SAP ECC or SAP S/4HANA and MS office
•    Strong communication skills in English and preferably in German as well.

What can we offer?
We can offer an exciting opportunity in an ambitious organization, where commitment is strong, and where we work with the purpose of improving our processes and results. We have an informal tone, and put a high value on teamwork, working together, and transparency.

Further information and application
We would love to know more about you and your motivation for this job! Please send us a CV in English, latest October 1st 2023. If you have any questions regarding the position, please contact Customer Service Manager Helle Hagh at helle.hagh@oterra.com

Please note that we will be working with a continuous selection process, which means that we may close the application process earlier than stated if we find the right candidate. So, don’t delay, please send us your application today.

Start: December 1st, 2023, or earlier.