Customer & Product Documentation Specialist

Do you want to help improve food and health around the world?

At Oterra, food and health are at the heart of everything we do and every day, more than 400 million people eat a product with our colors. We believe nature got it right the first time and as a leading manufacturer of colors from natural sources, we are here to make a difference for a healthy lifestyle and sustainable agriculture. We need the brightest and most passionate people on board to succeed.

The team for you to join

Our team of dedicated people is responsible for customer relationship management, and product and material documentation management tasks, including execution of standard protocols for response to customers and internal stakeholders, monitoring and reporting on execution, acting on deviations, engage in improvement initiates. The team is international, and we are looking to hire the best person, who can be located in either of our main locations.

What would your role look like?

As our new colleague, you will be responsible for

• Review customer requests assigned to the role, investigate, prepare official documentation to reply, validate with experts, reply as per standards, escalate on expectations, update internal protocols, and report on execution  

• Govern product and material documentation assigned to the role, investigate, prepare official documentation, validate with experts, update information in  the official document and data management systems, escalate on expectations, update internal protocols, and report on execution  

• Ensure local processes comply with global standards 

• Monitor performance, assess effectiveness, and lead improvement initiatives for the process under responsibility as per individual goal setting.  

• Perform the Management Reviw together with Local Quality Manager and communicate the output of Management Review to all people involved. 

• Management of Local Key Performance Indicators: ensure the roll-out of standard metrics, ensure consistency of data, build systematic databases, design proper reports and dashboards, maintain updated and ensure timely reports, and trigger gap analysis. 

• Support other functions in the organization, including training, coaching, and issue resolution in the processes of responsibility 

• Management development plan, based on self-assessment and feedback from leader and peers. 

• Perform Internal audits as per schedule, based on the protocol of the relevant SOPs.  

• Execute specific roles assigned in the internal standards and certification processes  

• Support and improvement projects with interfacing processes. 

Who are we looking for?

We are looking for a team player with a sense for details and structure and who is keen on delivering high-quality information. You are good at collaborating and building trusted relationships. You are self-driven and strive in a busy and multi-cultural environment. You find energy in handling daily routine tasks as well as working on optimizing ways of working and processes. You are fine with short deadlines in a fast-moving environment and able to make clear prioritizations.

In more details, we are looking for a person with:

• Academic degree in a scientific discipline; Engineering degree preferred 

• Min 3 years of experience working in quality management or customer relationship management environment and experience with food production processes and product technical documentation  

• Strong best practice driver and key system advocate;  

• Decisive and intuitive at setting direction coupled with excellent communication skills  

• Working knowledge of GFSI, HACCP, PRP, OPRP, manufacturing processes, production technology, products, raw materials, and quality, food safety and safety issues, local and global Food Safety legislation, and regulations  

• Basic Computer/IT skills (e.g. Salesforce, Power Automate, SharePoint, SAP, QMS system, Microsoft package)  

• Ability to work effectively in a production team environment. 

• Ability to effectively comprehend, assimilate, and communicate global procedures and standards  

• Systematic, customer and result-oriented 

• Continuous improvement background (Lean, 6 Sigma, TPM) 

• Ability to work independently, while being a true team player, for who caring and sharing is key

• Driven by curiosity and motivation to learn and improve
• Ability to work with peers across multiple teams, markets, and cultures
• Excellent English skills both written and oral

We offer

A unique opportunity to be part of the exciting team, and to join us on our mission to be the best enablers of Oterra’s success. We offer continuous possibilities for learning in an international environment with competent and ambitious colleagues. You will contribute to our growth and development in the region. We have a flexible and modern way of working in a culture where we value differences, authenticity, and each other. We offer a market-aligned compensation package and a truly international work environment.

Temporary: 6 Months